If you are experiencing issues logging in with our new HPID system, please check the following:
When you try to sign in, are you prompted to reset your password? Ensure you have
successfully reset your password from the HP Account portal.
Do you have a primary email associated
with your HPID account?A primary email is required in
order for us to send communication emails to you. Check your
account settings here to ensure you have a primary email
associated with your account.
When you try to sign in, are you presented with a signin failure due to
If so, try signing in again at
a later time. Our system requires
that HPID services be available in order to log you in.
If the above suggestions do not resolve your
issue, please submit a support ticket by selecting the 'Get help' envelope on the top right side of this page.
ticket can help us assist you in the following circumstances:
- Persistent login failures
- Locked HPID account
- Account deletion requests